HOW TO ADD AN EZCRUZING GIFT CARD TO YOUR ACCOUNT

1. Tap the menu icon from your EZCruzing app and select "Help."

2. Choose "Question & Answer."

3. Select "Payment options."

4. Select  EZCruzing Gift Cards.

5. Click Gift Photo below

Gift cards are added directly to your EZCruzing Wallet balance. Once a gift card is added to an account, the amount can't be transferred.

USING EZCRUZING GIFT CARDS

EZCruzing gift cards can only be used in the country where purchased. They can't be used with family profiles or on scheduled rides.

Gift cards loaded onto your EZCruzing Wallet balance will apply to your next trip or order by default, but you can select a different payment method before you make your request.

Unless required by law, gift cards cannot be redeemed for cash, refunded, or returned.

HOW TO PURCHASE EZCRUZING GIFT CARDS

You can purchase an EZCruzing gift card online

At the moment our platform are not setup for Apple Pay. We'll keep you updated when we're ready to add this feature

EZCruzing is designed to be an entirely cashless experience in most cities.

When a trip ends, the payment method selected for your trip is immediately charged. A receipt is emailed to you, and your account's trip history is updated with details about the route and fare.

A tip is not included in the fare and tipping is not required on EZCruzing rides.

If you're seeing an outstanding balance on your account, it could be because a transaction from your payment method was unsuccessful. This can happen when a payment method has insufficient funds or a technical issue caused a transaction to fail.

When an unsuccessful transaction occurs, you may be unable to request, schedule a ride or tip your driver.

You can clear this outstanding amount directly from the EZCruzing app. Before requesting your next ride, the app will give you a prompt to choose a payment method for the charge and pay the balance. If your payment method is declined, you'll need to update it or select a different one.

There can be several reasons you're unable to request a ride. Below are some common issues and how to resolve them.

OUTSTANDING PAYMENT

You may owe us an outstanding payment. Follow the prompts in the app to clear an outstanding payment. See the article below for detailed instructions.

I HAVE AN OUTSTANDING PAYMENT

DECLINED PAYMENT

Follow the prompts in the app to update your payment method or visit the article below.

WHY WAS MY PAYMENT DECLINED?

UPDATE A PAYMENT METHOD

EZCRUZING UNAVAILABLE IN YOUR LOCATION

After entering your pickup and dropoff locations, the app will tell you if  EZCruzing isn't available in your area.

EZCRUZING CITIES

NO DRIVERS AVAILABLE

If there are no drivers available in your area, you can either try a different product (EZCruzing, XL, VIP, etc.), or you can ask the app to notify you when a driver becomes available.

UNCONFIRMED EMAIL OR PHONE NUMBER

Check for verification messages from EZCruzing. If you don't have any, you may need to update your account settings. Tap the article below for instructions.

If you're still facing issues and need assistance, please connect with us below and we'll be happy to take a look.

If you forgot your password, the fastest way to reset it is by selecting "Request a link to reset your password" below.

After entering the email address associated with your account, you'll receive an email from us containing a password reset link. This link will expire after 10 minutes. If you do not open it in time, you'll need to request again to receive a new link.

It's a good practice to create a unique password for EZCruzing. Be careful not to share your password in emails or other communication. EZCruzing support will never ask you for your password.

If you left your phone in a vehicle, chat us below to let us know. We know how frustrating this can be and will do everything we can to help.

DID SOMEONE ELSE REQUEST THE TRIP?

If you left your phone in a vehicle on a trip that someone else requested, the person who requested the trip must report the lost item in their own EZCruzing app:

1. Tap the menu icon to open the main menu.
2. Select "Your Trips" and then the trip on which you lost your phone.
3. Tap "Find lost item" and then "Contact driver about a lost item."
4. The person who requested the trip can enter their phone number to call the driver and coordinate the return of your phone.
5. If they can't contact the driver, go back to the "Find lost item" page and select "I couldn't reach my driver about a lost item." They can fill out the form and we'll be in touch to help.

DID YOU REQUEST THE TRIP ON YOUR ACCOUNT?

Things to note when chatting with us:

- By giving us permission to share your number, you understand that EZCruzing will share this phone number with your driver for this trip and the driver may contact you directly using this phone number. EZCruzing is not responsible for the driver's use of the phone number you have agreed to share.
- To pay the driver for their time and effort returning your phone, your account may be charged a return fee (amount varies by location) once your phone is returned.

While we do sincerely hope you get your item back soon, neither EZCruzing nor drivers are responsible for any items left in a vehicle after a trip ends. We're here to help, but cannot guarantee that a driver has your item or can deliver it to you since they are independent contractors.

If you're unable to sign in to an existing account because you no longer have access to either the phone number or email address associated with the account, please fill out the form below.

This information is required to ensure the security of your account.
*The new phone number or email address you wish to use
*Your first and last name
*The current phone number on the account
*The current email address on the account
*The first 6 digits of a credit/debit card on file

If you're receiving emails from EZCruzing that are meant for someone else, let us know here.

Your email address that's receiving the unwanted messages

If you have an EZCruzing account, which email address is on the account?

When requesting to reset your password, you'll immediately receive an email from us at the address shared. This email contains a password reset link, which will expire after 10 minutes.

If the link expired or if you never received one, please attempt this process again by selecting "Request a link to reset your password.

You'll want to make sure you're entering the email address correctly and checking any spam or bulk mail folders on the account.

If the reset password link isn't working and you're unable to access the account, please share details with us in the form below.

EZCruzing may ask for a screenshot of your phone number to verify device ownership. Follow the steps below that are applicable to your device.

To do this for iOS:
1. Open Settings on the device.
2. Scroll down and select Phone.
3. Take a screenshot that captures the number listed next to My Number.
4. The picture will be saved with the rest of your images in the Photos app on your device.

For Android (The location may vary depending on your version of the Android OS. For many versions, you can use the following steps):
1. Open "Settings."
2. Scroll down and select "About phone" or "About device." (Some versions of Android display the phone number on this screen. If not, select Phone identity or Status then SIM status).
3. Take a screenshot of your number by pressing the Power button and Volume down key at the same time.

If you see any of the error messages below in your app, you won't be able to request a ride until you update your payment method:

- "Request Failed: Card Declined"
- "Your payment method is invalid. Please update your billing settings"
- "There was an error processing your request"

Update or add a new payment method in the "Wallet" section of the app menu if your payment method was declined for one of the reasons below:

- Card number entered is incorrect
- Credit or debit card has expired
- Insufficient funds in the account

UPDATE A PAYMENT METHOD ON YOUR ACCOUNT

HOW TO CLEAR AN OUTSTANDING AMOUNT

You may need to contact your bank in the following situations:

- You're traveling abroad and haven't authorized international transactions
- The bank rejected the charge from EZCruzing based on fraud
- You've exceeded the withdrawal limit on your account
- You've reported your card as lost or stolen

If you're still facing issues and need assistance, please connect with us below and we'll be happy to take a look.