If you're seeing an outstanding balance on your account, it could be because a transaction from your payment method was unsuccessful. This can happen when a payment method has insufficient funds or a technical issue caused a transaction to fail.
When an unsuccessful transaction occurs, you may be unable to request, schedule a ride or tip your driver.
You can clear this outstanding amount directly from the EZCruzing app. Before requesting your next ride, the app will give you a prompt to choose a payment method for the charge and pay the balance. If your payment method is declined, you'll need to update it or select a different one.
If you forgot your password, the fastest way to reset it is by selecting "Request a link to reset your password from the EZCruzing app
After entering the email address associated with your account, you'll receive an email from us containing a password reset link. This link will expire after 10 minutes. If you do not open it in time, you'll need to request again to receive a new link.
It's a good practice to create a unique password for EZCruzing. Be careful not to share your password in emails or other communication. EZCruzing support will never ask you for your password.
When requesting to reset your password, you'll immediately receive an email from us at the address shared. This email contains a password reset link, which will expire after 10 minutes.
If the link expired or if you never received one, please attempt this process again by selecting "Request a link to reset your password from the EZCruzing app.
You'll want to make sure you're entering the email address correctly and checking any spam or bulk mail folders on the account.
If the reset password link isn't working and you're unable to access the account, please share details with us in the form below.
If you left your phone in a vehicle on a trip that someone else requested, the person who requested the trip must report the lost item in their own EZCruzing app:
1. Tap the menu icon to open the main menu.
2. Select "Your Trips" and then the trip on which you lost your phone.
3. Tap "Find lost item" and then "Contact dispatch about a lost item."
4. Dispatch will provide you with driver extension number
5. If you can't contact the driver, go back to the "Find lost item" page and select "I couldn't reach my driver about a lost item." They can fill out the form and we'll be in touch to help.
If you’re unable to verify your phone number or sign into your account, follow the link directly below
EZCruzing may ask for a screenshot of your phone number to verify device ownership. Follow the steps below that are applicable to your device.
To do this for iOS:
1. Open Settings on the device.
2. Scroll down and select Phone.
3. Take a screenshot that captures the number listed next to My Number.
4. The picture will be saved with the rest of your images in the Photos app on your device.
For Android (The location may vary depending on your version of the Android OS. For many versions, you can use the following steps):
1. Open "Settings."
2. Scroll down and select "About phone" or "About device." (Some versions of Android display the phone number on this screen. If not, select Phone identity or Status then SIM status).
3. Take a screenshot of your number by pressing the Power button and Volume down key at the same time.
If you're receiving emails or text messages from EZCruzing that are meant for someone else, let us know here.
https://ezcruzing.com/contact-us