After each trip, riders and drivers can rate one another from 1 to 5 stars, based on their trip experience. Driver and rider ratings are:  Displayed as an average. For example, a highly-rated rider might have 4.9 stars. Drivers see individual ratings tied to a particular person. Candid, constructive, and respectful feedback is beneficial for everyone. Providing a rating fosters mutual respect between riders and drivers. This strengthens our community and help everyone get the most from EZCruzing. We appreciate your participation.

Tips for being a 5-star rider

Drivers frequently consider these 3 areas when rating a rider:

  1. Short wait times: Be ready to go when they arrive at the pickup location. Be sure the location you entered is actually where you’ll be.

  2. Courtesy: Treat drivers and their cars the way they’d expect to be treated themselves.

  3. Safety: Drivers want to make sure everyone in their car is safe, and shouldn’t feel pressured to break any laws.

After each trip, riders and drivers are given the opportunity to rate one another based on their trip experience. The rating system works to make sure that the most respectful riders and drivers are using EZCruzing. Ratings are always reported as averages, and riders and drivers will see the individual rating left for a particular trip. To see your rating:

  1. Open the app and touch the menu

  2. Your rating is the number displayed under your name

You need to take 5 trips before you’ll have a rider rating. If you don’t see a rating, it is probably because you haven’t taken enough trips.

You can add places that are frequent destinations, like work or home, within the app.

To save your home or work address:

  1. Tap the menu icon in the app.

  2. Tap “Settings.”

  3. Tap “Add home” or “Add work.”

  4. Enter your home or work address.

The addresses will appear in your Favorites list in the Account Settings section of your app.

To remove work or home from favorites:

  1. Tap the menu icon in the app.

  2. Tap “Settings.”

  3. Next to “Home” or “Work,” tap “Delete.”

Adding and removing destinations to saved places

After you’ve taken a trip to a destination, you’ll see a “Save this destination” card in your app feed.

To add a saved place:

  1. Tap “Add to Saved Places.”

  2. Type in a name or nickname of the place (such as “Joe’s house” or “pet store”).

  3. Tap “Save Place.”

Adding a destination as a Saved Place will only be available after you’ve take a trip to that destination.

To remove a saved place:

  1. Tap the menu icon in the app.

  2. Tap “Settings.”

  3. Tap “More Saved Places.”

  4. Tap the “X” next to the place you would like to remove.

  5. Select “Remove Saved Place.”

You can add places that are frequent destinations, like work or home, within the app.

To save your home or work address:

  1. Tap the menu icon in the app.
  2. Tap “Settings.”
  3. Tap “Add home” or “Add work.”
  4. Enter your home or work address.

The addresses will appear in your Favorites list in the Account Settings section of your app.

To remove work or home from favorites:

  1. Tap the menu icon in the app.
  2. Tap “Settings.”
  3. Select the place you want to delete (Work or Home) and slide it to the left to delete.

Adding and removing destinations to saved places

After you’ve taken a trip to a destination, you’ll see a “Save this destination” card in your app feed.

To add a saved place:

  1. Tap “Add to Saved Places.”
  2. Type in a name or nickname of the place (such as “Joe’s house” or “pet store”)
  3. Tap “Save Place.”

Adding a destination as a Saved Place will only be available after you’ve take a trip to that destination.

To remove a saved place:

  1. Tap the menu icon in the app.
  2. Tap “Settings.”
  3. Tap “More Saved Places.”
  4. Tap the “X” next to the place you would like to remove.
  5. Select “Remove Saved Place.”

To change or add a profile picture, tap your photo or the blank circle in the menu section of your app.

IF YOU HAVE A DRIVER ACCOUNT
Riders with an EZCruzing driver account must go through their driver app to change their profile photo. This applies if you ever created a driver account, even if it was never activated.

Your profile photo must be approved before it appears on your account. The approval typically takes 12 hours. Once approved, your photo updates on both your rider and driver accounts.

When you attempt to update your phone number in the EZCruzing app, you should receive a verification code via text message. Enter this code in your app to confirm the change.

Additionally, you may experience difficulty updating your email or phone number if you have more than one account. We recommend that users only have one EZCruzing account for rides

If you aren't receiving ride receipts or emails from EZCruzing, first check your spam or junk folders. Make sure to mark emails from EZCruzing as "not junk" so you receive them in the future.

If you can't find EZCruzing emails, try updating your email in the app:

1. Open your EZCruzing app menu and tap "Settings"

2. Tap your name at the top of the menu

3. Select your email to update it (if necessary)

4. Tap "Save"

You can also view trip receipts in the app or on the web:

In-app:

Open the EZCruzing App menu and tap "Your Trips."

Select the desired trip.

On the right side of your screen, underneath the amount paid, tap "Receipt."

Web:

Login to https://ezcruzing.com/sign-in.

Click on "My Trips" and select the desired trip.

Click on "View Receipt" or "Resend Receipt."

If you clicked on "View Receipt," from there you'll be able to print your receipt, download it as a PDF or resend it by email.

To manage your email, SMS, or push notifications from EZCruzing, see instructions below. You’ll find steps for updating SMS and push notifications at the bottom of the page.

Issues receiving SMS messages

If you’re having issues receiving SMS messages, make sure:

  • You’re in an area with good cell reception.

  • Your phone number is entered correctly in the EZCruzing app.

  • You’re subscribed to SMS notifications from EZCruzing.

To edit a ride profile:

  1. Open your EZCruzing app and tap the menu icon at the top left
  2. Select “Wallet” and scroll down to “Ride Profiles”
  3. Tap the profile you’d like to update, then tap the item you wish to edit

On business profiles that you created, you can edit the:

  • Profile name
  • Associated email
  • Default payment method
  • Travel report frequency
  • Expense provider

On business profiles managed by your company, you can only edit the default payment method or travel report frequency. All other changes must be made by the account administrator. To add or update a payment method, follow the instructions in the article below.